Your feedback

We welcome feedback, both good and bad. If you've been impressed, we want to share your comments with our staff. If you have concerns, they are our concerns too. Our Compliance and Quality Assurance Director Gordon Chadwick welcomes feedback. You can email him at: gordon.chadwick@kingsleycarehomes.com

Should you become concerned about a relative or friend who lives at one of our residential homes, we suggest that you:

  1. Speak to a member of staff who will be happy to listen and comment.
  2. Speak to the Homes Manager if you feel this would be more appropriate.
  3. Should you wish to make a formal complaint, please write to

    Gordon Chadwick,
    Compliance and Quality Assurance Director,
    Kingsley Healthcare Limited,
    3 Kirkley Park Road,
    Lowestoft,
    Suffolk NR33 0LQ.

    On receipt of your complaint we promise to:

    1. Reply to you within two days with full details of our complaints procedure and explaining how to appeal should you not be happy with the way we resolve it.
    2. Investigate your complaint promptly and fully.
    3. Write to you within 28 days to tell you what we have done to rectify any problems our investigations have revealed.

Should you become unhappy with the way we are dealing with your complaint, you can also contact the Government's Commission for Social Care Inspection:

Capital Park,
Fulbourn,
Cambridge, CB21 5XE

Tel: 01223 771300
Email: enquiries.eastern@csci.gsi.gov.uk
Web: www.csci.org.uk

They can introduce you to our local Social Care Inspection team.